Please allow 2-7 business days for processing.
90% of our orders are shipped within 5 business days.
Which regions are included in "US Territories"?
Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
What carriers do you use?
We use carriers including:
Each item we ship may have different delivery times. This is because many products are packaged and shipped separately.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve the right to refuse returns at sole discretion.
What are your international shipping times?
Standard International can take up to 21 business days*
*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.
Why are orders not consolidated?
We work with multiple vendors to give you the best quality, so your products may not be shipped from the same destination.